Important Information

Terms & Conditions, Privacy Policy and Cookie Policy

It is important that you read our Terms & Conditions, Privacy Policy  and Cookie Policy. 

Package Terms & Conditions

If you buy a Package, the Package Terms & Conditions apply.

Once you have submitted your booking request, you should receive a Booking Request Acknowledgement Email. You enter into a contract with us when we issue our Booking Confirmation Email. If you decide to cancel your package, cancellation charges will apply. Initially this is your deposit amount, charges can rise up to 100%. You can make changes to your booking in certain circumstances however this may incur a charge. We hold the right to change and cancel your booking which will be compensated in certain circumstances.

If you are purchasing a package the following applies. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that the transport provider becomes insolvent.  For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 click here. 

Flight Only Terms & Conditions

If you buy a flight the Flight Only Terms & Conditions apply. It is important that you read our Flight Only Terms & Conditions.

You, the person entered as the Lead Booker, enter into a contract with us when we issue our Booking Confirmation Email. If you decide to cancel your flights, cancellation charges will apply which can rise up to 100%. You can make changes to your booking in certain circumstances however this may incur a charge. We hold the right to change and cancel your booking which will be compensated in certain circumstances.

Ticket Terms & Conditions

These Ticket Terms and Conditions govern the sale of the tickets issued for the Rugby World Cup 2023.

Hospitality Terms & Conditions

These Hospitality Terms and Conditions govern the sale of any hospitality packages issued for the Rugby World Cup 2023.

PAP Terms & Conditions 

These Priority Access Pass Terms & Conditions set out the basis on which we sell priority access passes for the Rugby World Cup 2023.

PAP Promise Terms & Conditions 

These PAP Promise Terms & Conditions set out the basis on which we operate the PAP Promise for the Rugby World Cup 2023.

AAP Terms & Conditions 

These Advantage Access Terms & Conditions set out the basis on which we sell advantage access passes for the Rugby World Cup 2023.

#PartOfTheTeam Competition

These Competition Terms & Conditions govern the operation of the #PartOfTheTeam Social Media Competition. You must accept these Terms & Conditions to participate in the competition.

Pre-Rugby World Cup 2023 Event Access Competition Terms & Conditions

These Pre-Rugby World Cup 2023 Event Access Competition Terms set out the basis on which we will operate the event access competition. You must accept the terms to participate in the competition.

Ticket Promise Terms & Conditions 

These Ticket Promise Terms & Conditions set out the basis on which we operate the Ticket Promise for the Rugby World Cup 2023.

Ticket Ballot Promise Terms & Conditions 

These Ticket Ballot Promise Terms & Conditions set out the basis on which we operate the Ticket Ballot Promise for the Rugby World Cup 2023.

Credit Offer Terms & Conditions 

These Credit Offer Terms & Conditions govern the operation of the Credit Offer.

Mastercard Spend & Win Promotion

These Mastercard Spend & Win Promotion Terms & Conditions set out the basis on which we will operate the Mastercard Spend & Win Promotion. You must accept the relevant terms to participate in this promotion.

Special Categories of Personal Data

If you provide us with any Special Categories of Personal Data during or after the booking process, by confirming you have read the Privacy Policy and relevant Terms & Conditions and proceeding with the booking you explicitly consent on behalf of you and all Party Members that we may collect and use it in order to provide our products and services in accordance with the Privacy Policy.  If you do not allow us to process any Special Categories of Personal Data, please do not provide it to us, however this may mean we are unable to provide all or parts of the services you have requested from us. In such circumstances you will not be entitled to cancel or obtain a refund of any price you have paid.