Terms & Conditions, Privacy Policy and Cookie Policy
It is important that you read our Terms & Conditions, Privacy Policy and Cookie Policy.
Package
If you buy a Package, the Package Terms & Conditions Apply.
Once you have submitted your booking request, you should receive a Booking Request Acknowledgement Email. You enter into a contract with us when we issue our Booking Confirmation Email. If you decide to cancel your package, cancellation charges will apply. Initially this is your deposit amount, charges can rise up to 100%. You can make changes to your booking in certain circumstances however this may incur a charge. We hold the right to change and cancel your booking which will be compensated in certain circumstances.
If you are purchasing a package the following applies. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that the transport provider becomes insolvent. For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018.
Special Categories of Personal Data
If you provide us with any Special Categories of Personal Data during or after the booking process, by confirming you have read the Privacy Policy and Package Terms & Conditions and proceeding with the booking you explicitly consent on behalf of you and all Party Members that we may collect and use it in order to provide our products and services in accordance with the Privacy Policy. If you do not allow us to process any Special Categories of Personal Data, please do not provide it to us, however this may mean we are unable to provide all or parts of the services you have requested from us. In such circumstances you will not be entitled to cancel or obtain a refund of any price you have paid.
Foreign Travel Advice, Essential Travel Information, Passport & Visa
For the latest travel advice from the Foreign, Commonwealth & Development Office including security and local laws, plus passport and visa information visit:
https://www.gov.uk/foreign-travel-advice.
Please note that this advice is subject to change therefore you should continue to check the website up until your travel.
STAYING SAFE ON HOLIDAY
It is essential that you see your GP or a travel clinic before travelling to make sure that you have taken all the necessary health precautions. Some vaccinations require more than one visit with a period of weeks between injections. You should visit your GP at least six weeks before departure. For up-to-date medical advice, you may wish to use one of the following health information services:
· National Travel Health Network and Centre: www.nathnac.org
· Fit for Travel: https://www.nhs.uk/vaccinations/travel-vaccinations/travel-vaccination-advice/
· The Medical Advisory Service for Travellers Abroad (MASTA): www.masta-travel-health.com
TRAVELLING WITH MEDICATION
If you need prescribed medicine for a health condition, talk to your GP or practice nurse about your travel plans at least two months before your departure date. They can tell you if you need to make any special arrangements. Visit the NHS website for more useful information: https://www.nhs.uk/common-health-questions/medicines/can-i-take-my-medicine-abroad/
The legal status, regulation and entry restrictions of some medicines prescribed or purchased in the UK can be different in other countries. If you’re travelling with prescription or over-the-counter medicine, please read the guidance from NaTHNaC: https://travelhealthpro.org.uk/factsheet/43/medicines-abroad
TRAVELLING WITH INFANTS AND CHILDREN
If travelling with infants or children, we would bring to your attention Section 7 (15) – (19) of the Package Terms & Conditions.
BASSINET SEAT REQUESTS
Bassinet seats are subject to airline availability and can only be confirmed to us at the point of flight ticketing, which typically occurs less than three months prior to the flight's departure.
As a result, we may not be able to confirm bassinet seating at the time of booking, nor guarantee any associated costs or supplements in advance. While we will always do our best to accommodate such requests, final allocation remains at the discretion of the airline and is outside of our control.
We recommend discussing any specific seating needs with us as early as possible so we can liaise with the airline accordingly.
Suitability
Due to the nature of attending sporting events, there may be considerable walks, queuing, extended travel time, limited space and other practicalities associated with large crowds of people. If you have concerns as to whether this is suitable for any of your Group, please contact us.
Additional Fees, Charges and Other Costs
It is not always possible to calculate additional fees, charges and other costs. Please see our Terms and Conditions for more information.
Rugby World Cup 2027 PAP
These Rugby World Cup 2027 Priority Access Terms & Conditions set out the basis on which we sell priority access passes for the Rugby World Cup 2027. You must accept the relevant Terms & Conditions to purchase a RWC 2027 priority access pass.